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Refund & Returns

General Policy

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All sales are considered final. We do not offer refunds or exchanges for "change of mind," incorrect product selection, or over-ordering.

Returns will only be accepted for goods that are: a) Damaged or faulty upon delivery. b) Incorrectly supplied (i.e., not the product you ordered). c) Subject to a major failure or defect under a manufacturer's warranty.

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Timeframe for Claims

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  • Damaged or Incorrect Goods: All claims for damaged, faulty, or incorrectly supplied items must be reported to our customer service team within 7 days of delivery.

  • Warranty Claims: Claims for faulty electrical items or other goods under warranty must be made within the specified manufacturer's warranty period.

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How to Make a Claim

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  • Do Not Send Goods Back: Do not return any items without first obtaining a Return Authorisation (RA) number from our team.

  • Contact Us: To initiate a claim, please email sinhwabeauty114@gmail.com with the following information:

    • Your salon/business name and account number.

    • The original invoice number.

    • The product name and quantity.

    • A clear description of the issue (e.g., "damaged in transit," "incorrect item").

    • Photographic evidence of the damage or incorrect item.

  • Authorisation: If your claim is approved, we will issue you an RA number and provide instructions on how to return the item.

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Condition of Returned Goods

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  • All returned items must be in their original, unopened, and unused condition and in their original packaging.

  • Products that have been opened, used, or are not in a resaleable condition cannot be returned (unless subject to a confirmed fault or warranty claim).

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Non-Returnable Items

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For health, safety, and hygiene reasons, we cannot accept returns for the following items (unless faulty):

  • Clippers, trimmers, and shavers

  • Scissors, razors, and blades

  • Brushes and combs

  • Hair extensions

  • Any liquid product (e.g., peroxide, colour, shampoo) where the seal has been broken.

  • Sale, clearance, or special-order items.

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Shipping & Fees

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  • Our Error: If the return is due to our error (incorrect item sent) or a confirmed fault, we will cover the cost of return shipping.

  • Other Returns: For any other approved return, the client is responsible for all return shipping costs. Shipping costs are non-refundable.

  • Restocking Fee: A restocking fee of 20% of the product value may apply to any returns accepted at our discretion.

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Refunds & Credits

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Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your claim.

  • Approved Claims: We will issue a store credit to your account or provide a replacement for the same item.

  • Refunds: Cash refunds are not provided and will only be processed in the event of a major product failure as required by law.

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